Shipping & Returns

Shipping

What are the delivery charges?

    • Royal Mail delivery within the UK is $2.99, and it is free on orders above $105. Parcels normally arrive after 3-5 working days, although our site may quote a longer wait for some items, which you will see at checkout!
    • NEXT DAY DELIVERY $5.99 or free over $132 (you have to choose this shipping method at checkout)
    • Your order needs to be placed ahead of 2pm GMT. A Friday order made before 2pm is delivered the following Monday
    • SATURDAY DELIVERIES Ordering on Friday and wanting it on Saturday? Then you MUST pick the Saturday delivery method! These parcels travel via Royal Mail special delivery. The Saturday fee is $9.99.
    • Please be at the delivery address so the parcel can be handed over safely
    • Anything ordered during the weekend leaves on Monday under next day delivery.
Once your basket reaches $105 or more, free shipping is applied by itself
  • Standard international delivery, with full tracking, is free
  • Priority international delivery costs $7.99
Since the UK left the EU, orders sent to EU countries attract VAT. We do not charge VAT when you pay, so it may be requested on arrival, and the courier might contact you to settle the VAT/customs charge after the parcel enters your country. Customs fees are not paid by us.
Royal Mail carries our UK parcels and hands over to partner carriers for overseas shipments.

How will my parcel be packaged?

Orders above $105 arrive in our luxury gift boxes, and a box can be added to any other order for an extra $7

Smaller orders below that amount are sent in our luxury branded pouches

I didn't get my order confirmation or tracking number, where is it?
Send us a message with your Name, Email & Order # through our  Contact Page
Where is my parcel, can I track it?
UK parcels go by Royal Mail 24 or 48 with complete tracking. When yours has not shown up after five working days, email us: each signed-for parcel carries a reference number that you can enter on the Royal Mail website. 

Next day delivery is sent by special delivery, so a person has to be present to sign. If you are not home during the day, consider having it sent to your workplace. 
My parcel went missing, what now?
We apologise if your parcel has gone astray. Use the contact form on our website and we will help. Please note that a wrong delivery address entered by you is your responsibility.
Do you ship to my country?
In most cases we do, apart from a handful of countries. Head to the checkout and the system will tell you.
Can I cancel my order once placed?
Sadly an order cannot be cancelled after it is placed, but you may send it back for a refund when it arrives
Is it possible to change the delivery address?   
Sadly we cannot change addresses, since your email may reach us only after the parcel has gone
When will my order arrive?
We pack and dispatch within 1-3  working days of purchase, and in 95% of cases it lands the next working day, otherwise on the day after that
  • Typical transit for UK orders is 1-2 business days after dispatch.
  • Typical transit for orders to Europe is 4-7 business days from the dispatch date, by Royal Mail only
  • Typical transit for the rest of the world is 6-12 business days from the dispatch date, by Royal Mail only
Dispatch runs Monday - Friday, except UK bank holidays.

Returns & Exchanges

Refunds are available for 14 days after your order arrives, for any unworn item apart from lucky dip boxes and sale items. Get in touch if you would like a refund / exchange

Sale items may only be returned for store credit, while lucky dips cannot be refunded or exchanged, and neither can earrings, for hygiene reasons

 

If you bought with a 3 for 2 deal, a single item cannot be returned on its own. You must send back 2 items or the whole order

Our VAT registration number for Neck On The Line is 339683360